Refund policy

RETURNS & EXCHANGE POLICY                 

Thank you for choosing Océa. We are dedicated to ensuring your wellness journey begins with products in perfect condition. We understand that occasionally, items may be affected during transit, and we are committed to resolving such instances quickly and professionally.

OUR QUALITY EXCHANGE COMMITMENT

Please note that we operate an exchange-only policy. While we do not offer monetary refunds, we are more than happy to provide a one-to-one replacement for any item that is proven to be broken or defective at the time of delivery.

All exchange requests must be initiated within 7 days of the date you receive your order.

REQUIREMENTS FOR AN EXCHANGE

To help us assist you as efficiently as possible, please ensure your request meets the following criteria:

• Proof of Damage: A clear photo or video showing the specific defect or damage must be included with your request. This allows us to verify the issue with our logistics partners.
• Original Condition: The item should be kept in its original packaging.
• Timeline: The request must be submitted within the 7-day window following delivery.

HOW TO SUBMIT A REQUEST

If you receive an item that is not in the expected condition, please reach out to our support team:

• Email: champconcept21@gmail.com
• Subject Line: Exchange Request - Order #[Insert Order Number]
• Attachments: Please attach the photo/video of the defect along with your proof of purchase.

OUR PROCESS

Upon receiving your request and the required evidence, our team will conduct a prompt review. If the item is confirmed to be defective or damaged upon arrival, we will arrange for a replacement to be sent to you at the earliest available opportunity.

Please note that all purchases are subject to exchange solely in accordance with this policy. We appreciate your understanding that we cannot facilitate exchanges for "change of mind" or items damaged through personal use.